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Streamline your Support Operations with ezeeDESK

Efficiently manage customer support and drive growth with our powerful help desk software

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ezeeDESK’s 4 Step Growth Process

ezeeDESK is a powerful help desk software that streamlines and automates customer support operations, tracks and analyzes data and improve the overall customer experience

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Centralize

Streamline and centralize all customer support requests in one easy-to-use platform

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Automate

Automate repetitive tasks such as ticket assignments and notifications to increase efficiency

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Track & Analyze

Gain valuable insights into customer support operations with powerful reporting and analytics

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Optimize & Grow

Optimize your support processes and use data to drive growth and improve the overall efficiency

Empower Your Support Team With EzeeDESK

Our help desk software empowers your support team with the tools they need to efficiently manage customer support and drive growth.

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    Ticket Management

    ezeeDESK's allows you to easily manage and track customer support requests. It enables you to assign, prioritize, and route tickets to the appropriate team member while tracking the progress of each ticket.

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    Automated Workflows

    The automated workflow feature allows you to automate repetitive tasks such as ticket assignments, notifications, and escalations. This feature helps you to increase efficiency and improve the speed of your support operations.

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Improve Your Support Operations, Increase Efficiency, and Drive Growth.

EzeeDESK streamlines and centralises customer support requests, automates repetitive tasks, tracks and analyses data, and optimises support processes to drive growth.

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Knowledge Base

The knowledge base feature allows you to create and maintain a library of information that customers can access to find answers to common support questions. This feature provides customers with self-service support options, which reduces the number of support requests your team receives.

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Reporting & Analytics

EzeeDESK provides you with powerful reporting and analytics capabilities. It allows you to generate reports on various support-related data, such as ticket volume, response time, and customer satisfaction. With this feature, you can gain valuable insights and make data-driven decisions.

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Collaboration Tools

ezeeDESK includes collaboration tools that enable your support team to communicate and share information effectively. This feature helps you to improve communication within your team, and allows them to work together to resolve customer support requests in a timely manner.

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Multi-Channel Support

The multi-channel support feature allows you to respond to customers via email, phone, and chat. This feature provides customers with multiple ways to contact your support team and improves the overall customer experience.

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SLA Management

EzeeDESK allows you to set and track service level agreements (SLAs) for your support operations. It enables you to establish performance standards for your support team and ensure that customers receive timely and effective support.

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Customer Self-Service Portal

EzeeDESK empowers customers to manage their own support requests. It allows customers to access their support history, view the status of their open tickets, and view the knowledge base without having to contact support team.

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Mobile Application

ezeeDESK's mobile application allows support team members to access the system from their mobile devices. With this feature, support team members can respond to support requests on-the-go, even when they are away from the office.

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3rd Party Integrations

ezeeDESK can integrate with other tools and software that your business is already using. Such as CRM, project management, and accounting. This feature allows you to streamline your support operations and improve the efficiency of your team.

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Escalation Management

ezeeDESK allows you to set escalation rules and notifications to automatically assign, notify and escalate the support tickets based on predefined criteria, this improves the efficiency of resolving high-priority issues.

Streamline Support & Drive Growth

Our help desk software streamlines your support operations and provides the insights you need to optimize and drive growth for your business.

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    Multi-Language Support

    ezeeDESK support several languages, this helps you to provide support to customers who speaks different languages which enables you to expand your customer base and improve the overall customer experience.

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    Chatbot Integration

    ezeeDESK includes chatbot integration that can help to automate the customer support process and provide instant support to the customers. This helps to reduce the number of support requests.

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Our Integrations

Streamline your support operations by integrating ezeeDESK with your favourite tools and software.

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    Facebook
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    Exotel
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    Brand
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    G Suit
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    Acres
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    GoDaddy
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    Housing
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    India Mart
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    Instagram
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    Just Dial
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    Mail Chimp
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    Neox
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    Outlook
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    Trade India
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    First

Ezeedesk is a summary of activities a business undertakes to deliver adequate information and support to customers of a particular organization. The process may have two or three parties. In a two-party scenario, the company oversees and maintains software support services for a customer. The three-party ezeedesk support occurs when the company outsources the support services to a third party that ensures the parent company’s customers get comprehensive services.

  • Inventory Management: tracks products, quantities, and pricing, and provides alerts for low stock levels. 
  • Customer Management: stores customer information and purchase history to personalize shopping experiences and build customer loyalty. 
  • Sales Reporting: provides real-time sales data, including sales trends and inventory performance, to help make informed business decisions. 
  • Payment Processing: supports multiple payment methods, including cash, credit, and debit cards, and integrates with secure payment gateways. 
  • Employee Management: tracks employee hours, commissions, and sales, and enables access control and time clock features. 
  • Receipt Printing: prints receipts with customized branding and discounts, and can also email receipts to customers. 
  • Mobile Capabilities: enables sales and transactions to be made on mobile devices, such as smartphones and tablets, for increased flexibility and efficiency. 
  • Integration with Other Systems: integrates with other systems, such as accounting, e-commerce, and shipping platforms, to streamline workflows. 
  • Security: implements secure authentication and data encryption to protect sensitive customer and financial information. 
  • User-Friendly Interface: offers an intuitive, user-friendly interface for easy navigation and efficient use by employees. 

Ezeedesk answers customer queries and addresses issues in a systematic way.

Ezeedesk is essential for improving your company's CRM (customer relationship management). It helps reduce the problems of your existing or potential clients. For example, the ezeedesk handles tickets, addressing technical issues, and supports your customers. Your recurring customers are the ones who are happy with you. They can be a considerable lead channel when they tell other potential customers about your business comprehensive support.

                                                                                                                                 

Ezeedesk ticket is a software to help you track all customer interactions through various channels. The most typical communication channels are email, phone, website and social media.

  • The ticketing system should let you modify the software to meet your organizations requirements.
  • It should allow you to customise ticket pages and in according to the demand.
  • It should have tags and categories for tickets.
  • The ticketing system should give you the ability to empower your team by providing a simple platform for ticketing response.
  • Effective ticketing should allow you to use your reporting tools to evaluate the performance of your team.
  • It should ease ticket prioritization through SLA (service level agreement) status details.

An online EzeeDesk is software to organize your online customer communications, helping you solve your customer issues effectively and efficiently.

Price Suit to Your Business

Seamlessly actualize client-based users after out-of-the-box value. Globally embrace strategic data through frictionless expertise.

Free

  • Knowledge Base
  • Multiple Departments
  • Complete Ticketing System
  • LIVE Chatting Mechanism
  • Omni Channel Integration
  • Product Master
  • Feedback and Survey Module
  • 3rd Party Integrations
  • Exhaustive Reports
  • Workflows
  • Notifications
  • Web based
  • Role based Graphical Dashboards
  • Role based Access Control
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AS-IS

  • Knowledge Base
  • Multiple Departments
  • Complete Ticketing System
  • LIVE Chatting Mechanism
  • Omni Channel Integration
  • Product Master
  • Feedback and Survey Module
  • 3rd Party Integrations
  • Exhaustive Reports
  • Workflows
  • Notifications
  • Web based
  • Role based Graphical Dashboards
  • Role based Access Control
  • Mobile Applications

Customize

  • Knowledge Base
  • Multiple Departments
  • Complete Ticketing System
  • LIVE Chatting Mechanism
  • Omni Channel Integration
  • Product Master
  • Feedback and Survey Module
  • 3rd Party Integrations
  • Exhaustive Reports
  • Workflows
  • Notifications
  • Web based
  • Role based Graphical Dashboards
  • Role based Access Control
  • Mobile Applications
  • Customizations

Enterprise

  • Knowledge Base
  • Multiple Departments
  • Complete Ticketing System
  • LIVE Chatting Mechanism
  • Omni Channel Integration
  • Product Master
  • Feedback and Survey Module
  • 3rd Party Integrations
  • Exhaustive Reports
  • Workflows
  • Notifications
  • Web based
  • Role based Graphical Dashboards
  • Role based Access Control
  • Mobile Applications
  • Customizations
  • White Labeled solution with Client's Brand Guidelines and On-premise deployment
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